At edacos Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please review our return policy below:

Return Period

You have 14 days from the date of receipt to return any item(s) for a refund or exchange.

Eligibility

To be eligible for a return, the item(s) must be:

• In their original, unused, and unopened condition
• In the original packaging
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following items:

• Opened or used skincare products
• Opened or used makeup products
• Any personalized or special-order items

How to Return

1. Request a Return Authorization: Contact our Customer Support team at papelexpertamazon@gmail.com or call +49 176 379 16333 to request a Return Authorization Number (RAN).

2. Prepare Your Return: Pack the item(s) securely in the original packaging, including all accessories, manuals, and documentation. Clearly write the Return Authorization Number on the package.

3. Ship the Item(s): Send the return package to the following address:

   edacos Beauty Returns
   [Erfurter Weg 7 30179 Hannover]
   Germany

   Please note that you are responsible for the shipping costs of returning the item(s), and we recommend using a trackable shipping service.

Refunds

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original method of payment. Please allow 5-7 business days for the refund to appear on your account.

Exchanges

If you wish to exchange an item, please return the original item(s) and place a new order for the desired item(s). The standard return procedure applies.

Contact Us

If you have any questions or need assistance with a return, please contact our Customer Support team:

• Email: papelexpertamazon@gmail.com
• Phone: +49 176 379 16333

Thank you for shopping with edacos Beauty!